Part Time Network Relations Assistant Job Opening

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Title: 
Network Relations Assistant
Reports to: Sophie Jane Mortimer, Communications Director
Based at: Home
Hours and Pay: 13 hours p/w at £15 p/h with potential to expand the role (hours to be worked between the hours of 2-7pm UK)
Start Date: Oct 2nd 2017
Deadline: Sep 22nd 2017
Interviews: Week of Sep 25th - 29th Sep
Purpose: Provide customer service assistance during our autumn Billion Trees campaign
Website: www.treesisters.org

Are you passionate about ensuring that customers/users are having a good experience, by empathising with their challenge, distilling their problem at hand, and walking them through methodical steps to fix it?

Do you enjoy helping people to navigate online systems and technology?

TreeSisters is a U.K. charity seeking a part-time Network Relations Assistant (13 hours a week) who has a background in customer service, technical support, and general administration.

You'll be our virtual 'front desk' person, giving people their first impression of TreeSisters and as such, you'll have excellent communication skills and experience in online customer service and support.

You'll be precise, methodical, and technically-minded, as well as caring, sympathetic and patient, with an ability to maintain a level of service in a high volume atmosphere. You must be self-motivated, resilient and energized when working in a detailed environment as well as possess excellent organizational, written, and interpersonal skills.

Only applicants who are highly proficient in the following areas need apply:
~ Zendesk or another ticketing system
~ Google Docs, Word and Excel
~ Gmail
~ Customer Service
~ Online technical support
~ Software User Testing
~ Customizing browser settings and other basics of using online tech
~ Facebook groups

This position is a short term contract with a duration of three months. Access to the internet and a computer is required to perform the job functions.

You will need to be available to attend an online interview in the week of September 25th - 29th 2017. The position start date is October 2nd 2017.

TreeSisters is an equal opportunity employer and a charity registered in England & Wales.

How To Apply
To apply for this position please email Sophie Jane Mortimer at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please include a cover letter, your resume, three references and their contact information, and your answers to the 3 sample questions below.

In your cover letter, please share:
Why you feel passionate about this position
Why your experience makes you an ideal candidate
Your rating out of 10 for the following skills:

Skill / Competency
Your Rating (Out Of 10)
0 = not skilled
10 = highly skilled

Customer Service

Technical Support

Basic Online User Proficiency

General Administration

Live Chat Support

Email Inbox Management

Software User Testing

Google Docs & Google Sheets

Organising and documenting information

Zendesk or another ticketing system

Communications Skills:
Ability to empathise, uncover the problem, translate it to the developpers and resolve it with the user

Facebook group and page management

Sample Questions:

Please answer these sample emails to give us an idea of your communication style. You can read about our tone (mission, values & ethos) here.

It's ok that you don't know the answers to the content of the questions; we ask that you respond empathetically and let them know what your next step will be.

1. Email title: help
Body of email:

Dear people at Treesisters,

I really want to become a member of Treesisters. But the site doesn't work when I select my currency Euro's. Could you help me?
I want to make Monthly donations.

With best regards, xxxx

2. Email Title: Full Moon Online Retreat
Body of email:
Please could I have a copy of this recording - I don't seem to be sent the recordings - all good wishes and much love, xxxx

3. Member wrote in an August email:
Email title: Event July 5th? Please clarify.
Body of email is:
Thank you for registering for Rise in Sisterhood: A soulful women's circle gathering to inspire, empower and support you to create your own TreeSisters Grove.
Here are your event details...Wednesday July 5th 11am PT / 2pm ET / 7pm UK





Photo by Clare Dubois

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